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Policies

Returns, Exchanges, Ordering and More

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Returns Policy

Shop with confidence -
Did we mess up? We will take it back, no questions asked. This includes fitment mistakes and damaged items upon arrival. Please notify us within 10 business days of receiving the item for a replacement or a full refund!

Outright Returns
Decided to go a different route or possibly ordered by mistake? It happens, and we are happy to assist!  
Navigate to the "Return Request Form" at the top of the web page or the bottom of the web page if using a cell phone. You will be required to log in to your account to access this.

Refund Methods
In-Store Credit - No Restocking Fee
Refund to Original Payment Method - 15% Restocking Fee

Requirments/FAQs

  • Must be returned within 30 days of the delivery date
  • RMA Form is required - If returned without an approved RMA form, it will be denied, and the customer will be responsible for return shipping
  • Customers are responsible for shipping item(s) back
  • Returned items must be received in new, undamaged, and resellable condition. Customers are responsible for inspecting the item prior to return and for securely packaging and shipping it back to prevent damage. Items damaged during return shipping are not eligible for a refund. 
  • Items must be in their original packaging
  • Wildhammer reserves the right to not accept returns if deemed unsatisfactory for resale.
  • Wildhammer reserves the right to deny any return after 30 days of the original delivery date.

Items not eligible for outright returns

  • Electrical items
  • Installed items
  • Items that haven't been returned within 30 Days of the delivery date
  • Fluid
  • Items that are not in their original packaging
  • Special Ordered or Customer Supplied Part Numbers (Non-Stocking Items)
  • Eventuri Branded Items
  • Items marked as Open Box or Clearance
  •  Custom-made items (IE items that have custom selections of colors, materials, etc.)
  • OEM GM Parts that contain one-time-use authorization codes ( Any item that contains an Authorization Code or Serial Number that's used for programming of the vehicle during the installation process. These are normally listed on the packing slip or installation instructions provided in the packaging )

Exchanges 

  • We do allow exchanges to be made, but we must be notified within 30 days of the delivery of the part.
  • All exchanges must follow the same guidelines as a return; please see above.
  • Customers are responsible for paying and arranging for the item to be returned to us, and we will notify you if there is shipping owed on the new item. 

Cancellation Policy 

  • Canceling an order that has been placed results in a 5% fee of the order total
    (Payment processors no longer refund fees associated with transactions).
  • Orders marked as "Awaiting Fulfillment" can still be cancelled as the payment was processed, but the items have not been shipped. This still incurs the 5% cancellation fee. 
  • Once the order is marked as "Shipped" or "Order Processed, Awaiting Shipment", the order itself cannot be cancelled.
  • Orders that have shipped will not be redirected while in transit. You must receive the items and send them back using any carrier you wish. Please navigate to the Return Request Form to start an RMA.
  • Orders containing customer-supplied part numbers and/or special ordered/requested items cannot be cancelled.
  • Made-to-order items such as vinyl stripes or items that require a build time cannot be cancelled. 

 Warranty/Damaged

  • All Non-Wildhammer products must be warrantied directly through their appropriate manufacturer; we can provide original invoices upon request.
  • If an item arrived damaged or has a defect/flaw, DO NOT INSTALL IT. If an item arrived damaged or defective and it is installed, it will no longer apply under the manufacturer's standard warranty replacement and is ineligible for outright return. Document the damage and notify us within 10 business days of receiving the item. We must be notified within 10 business days of the delivery date; otherwise, you will forfeit your right to a replacement. 
  • Wildhammer does not reimburse for labor time on warrantied/damaged items. We suggest contacting the manufacturer for issues regarding a defective product.
  • Once an item(s) leaves the USA, that item(s) warranty MAY become invalid. Please contact us if you have questions about a warranty.

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Shipping & Delivery 

  • Normal Processing times on orders are 1-3 Business Days, depending on the size and availability of the items. 
  • Standard Shipping times will be located on the actual product pages on the website; if not, please contact us for the most up-to-date shipping times.
  • Customers are responsible for paying additional shipping charges due to refused shipments or addresses deemed undeliverable. 
  • If you are present when a Damaged Item is delivered, make sure to sign for the package as "Damaged" to help your case in the future.
  • Any body parts shipped via freight must be inspected immediately upon delivery with the carrier present. Signing the receipt of the item without inspection of the item will forfeit your right to file a damage complaint. Major carriers will not cover, or fulfill insurance cases where customers have signed for the package without notating damage with the carrier being present. Wildhammer is not responsible for damaged packages that are accepted.
  • We must be notified of any items that are damaged in transit within 48 hours of the package being delivered; otherwise you forfeit the insurance claim that is necessary to replace the damaged item. This includes concealed damage, item defects, imperfections, etc.
  • If a package is confirmed delivered by the shipping company and you did not receive it, there might be a chance that it was stolen.
    We are not responsible for stolen items nor the carrier. 
  • We do not require a signature on packages unless the following...
    - Carrier deems it necessary due to the insurance amount on the package.
    - When it is requested by the customer, within the order comments, when checking out.
    - Drop-Ship vendors may automatically put it on the package; this is out of our control.

    Wildhammer retains the right to treat signature requirements on an order-by-order basis. 
  • If you believe the contents of your delivery are not correct, you have 10 days to notify us.
  • All packages are insured for the total sale amount (Insurance only covers damage to the package while in transit or packages that have been determined lost by the carrier) 
  • Fixed Shipping Rates are intended for the Lower 48 States.

International Orders

  • We do ship internationally! Please add the items you are looking to purchase in the cart, and then click on "Estimate Shipping" for the most accurate shipping quotes to your country. We do not ship individual items valued over $2000.00 USD internationally. 
    • Although we ship internationally, we are no longer offering oversized shipping internationally. If you add a product to your cart and it doesn't come up with a shipping quote based on the information provided, or has an error, this most likely means the item is considered oversized. We recommend finding an exporter here in the US that handles oversized shipments. 
  • Wildhammer Motorsports is not responsible for any duties, taxes or fees related to the importation of goods outside of the USA. 
  • Most, if not all, products that we offer are tested solely on American edition vehicles; any performance item leaving the country will void the warranty of the product. This is a standard policy across most aftermarket platforms, including OEM General Motors themselves.  
  • Invoices totaling $3,000.00 USD or more must be paid via Wire Transfer; otherwise, a 3% processing fee will be applied to credit card or PayPal payments. 

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Price Matching Policy

  • We do not price match eBay, Etsy, or Amazon.
  • When price matching, we must have a total shipped price from another online seller. This must be a screenshot and sent to info@Wildhammermotorsports.com
  • Items must be in stock
  • Wildhammer reserves the right to refuse price matching.
  • Price matching can only be done before the sale, not after it. Once your item has been processed, you are locked into the price that you have agreed upon.

 Pricing/Availability Issues

  • The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product.
  • Wildhammer Motorsports reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation from Wildhammer Motorsports. Wildhammer Motorsports will contact you for updated information or notify you of such cancellation. 
  • Pricing or availability errors may occur on Wildhammer Motorsports; a final settled price is determined when an item has been processed for shipping.

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 California Regulations/Prop 65

  • We carry Non-CARB Regulated items on this website. If you are located within California and try to purchase a Non-CARB approved item, the order will automatically be cancelled and refunded. 
  • We do not ship to California if the item is Non-CARB Regulated.
  • You can find more information if the product is Non-CARB Regulated directly on the product page. 
  •  By checking out on the website, you automatically assume you understand and comply with California Proposition 65